Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for gardening enthusiasts aged 18 years or older who wish to purchase quality plants, tools, and garden accessories. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property

All content on shopgardencares.com, including plant descriptions, images, and gardening advice, is our property or licensed to us. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our:

• A-Z Perennials and Shrubs
• Automatic Watering systems
• Bamboos & Grasses
• Climbers and Conifers
• Gardening Tools and Essentials
• Pots & Planters (including Eco Friendly, Glazed, Metal, and Plastic varieties)

However, slight variations may occur in plant size, color, or tool specifications. Please contact us if you have specific requirements.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Placing Orders

When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll confirm acceptance by sending a dispatch email.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. Your card will be charged when we dispatch your order.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4. Shipping and Delivery

4.1 Processing Time

We carefully handpick and package all orders within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

Delivery times may vary for international orders. We currently ship worldwide except to certain Asian and remote regions.

4.3 Delivery Issues

You must inspect deliveries immediately. Report damaged or missing items within 48 hours with photos of the items and packaging to [email protected].

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• In original condition with all packaging
• Include original tags and accessories (especially important for cutting tools and digging tools)

5.2 Non-Returnable Items

For the health of our gardening community, we cannot accept returns of:

• Live plants (perennials, shrubs, bamboos & grasses, climbers, conifers, outdoor plants)
• Opened garden chemicals (paint & fence treatments)
• Personalised items (custom-cut trellis or screening)

5.3 Return Process

1. Contact us within 15 days at [email protected] with your order details
2. We’ll provide return instructions within 2 business days
3. Ship items to: 40 St Peters St, Derby, GB DE1L 8GF using a trackable service
4. We’ll process refunds or exchanges within 3-5 business days of receipt

5.4 Refunds

Refunds are issued to your original payment method within 5-10 business days after we process your return. Customers are responsible for return shipping costs unless the return is due to our error.

6. User Responsibilities

6.1 Accurate Information

You must provide accurate contact and payment information. We’re not responsible for delays caused by incorrect details.

6.2 Proper Use of Products

Use all gardening tools, chemicals, and equipment according to manufacturer instructions. We’re not liable for improper use.

6.3 Plant Care

Live plants require proper care after delivery. We cannot guarantee survival after plants leave our care.

7. Liability Limitations

Garden Care Sale’s liability is limited to the purchase price of the product. We’re not liable for:

• Consequential damages from product use
• Events beyond our reasonable control (natural disasters, pandemics, etc.)
• Third-party actions (carrier delays, customs issues)

8. Privacy and Data Protection

We handle your personal information according to our Privacy Policy, available on our website. We never sell your data to third parties.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.