At Garden Care Sale, we take pride in providing high-quality gardening products from A-Z perennials to durable garden tools. While we carefully select and package every item, we understand that sometimes you may need to return or exchange a product. Our policy is designed to be as straightforward as cultivating your favourite shrubs.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order, provided the items are in their original condition with all packaging intact. Your satisfaction with our gardening essentials is as important to us as the health of your plants.

Important Exceptions

For the wellbeing of all our gardening community, we cannot accept returns of:

  • Live plants (including A-Z perennials, shrubs, bamboos & grasses, climbers, conifers, and outdoor plants) due to their perishable nature
  • Opened garden chemicals (such as garden paint & fence treatments)
  • Personalised items (like custom-cut garden trellis or screening)

These exceptions help us maintain the highest standards for all our customers.

Simple Returns Process

Step 1: Initiate Your Return

Contact our customer care team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Garden Care Sale Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason: [Please specify]
Preference: [Refund/Exchange for [Product Name]]

Please advise on the next steps.

Kind regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Instructions

Within 2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Return address (40 St Peters St, Derby, GB DE1L 8GF)

Step 3: Package and Ship

Please repackage the item(s) securely in their original packaging. Include all tags and accessories for items like cutting tools or digging tools. Ship to the provided address using a trackable service.

Step 4: Processing Your Return

Once received, we’ll inspect the items within 3-5 business days. For exchanges, we’ll ship your new items immediately. For refunds, please allow:

  • Credit card/PayPal payments: 5-10 business days for processing
  • Original payment method: Refunds will be issued to your original payment method

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the shipping costs of the replacement items.

Damaged or Incorrect Items

If your garden essentials arrive damaged or incorrect (like receiving plastic pots instead of glazed planters), please contact us immediately with photos of the items and packaging. We’ll arrange a free return and expedite your replacement.

Need Help?

Our gardening enthusiasts are here to help with any questions about returns for your automatic watering systems or metal planters. Contact us at [email protected] or write to:

Garden Care Sale
40 St Peters St
Derby, GB DE1L 8GF

Thank you for cultivating your garden with us. We’re committed to ensuring your gardening journey is as rewarding as watching your perennials bloom.